Terms of Sale and Service

These terms apply to the purchase of the SeniorMatics home system and the monthly subscription in Israel (the "System" and the "Service"). They supplement our Terms of Service and Privacy Policy. Nothing in them limits your rights as a consumer under the Consumer Protection Law, 5741-1981, or any other law. The Hebrew version is the binding version.

1. Business details

• Name: Grand App AI Ltd.
• Company number: [ח.פ. – להשלמה]
• Address: [כתובת – להשלמה]
• Phone: 00-000-0000 · E-mail: [email protected]

2. Prices

Prices on this website are in new Israeli shekels and include VAT (18%). The 4G router is included in the system package. A mobile data plan (SIM card, 50 GB per month) is optional, at ₪40 per month in both plans; without it, the system connects to the home internet. The data plan price may change if the mobile operator's prices change, and we will tell you in advance. The data plan is cancelled automatically when the subscription is cancelled. They do not include 24/7 monitoring-center service, which is offered at an extra charge under separate terms. The final offer and transaction details are given to you in writing before you order.

3. Ordering

The price calculator on this website is an estimate only. The transaction is made after a conversation with a representative, upon a written order confirmation (e-mail or message) that includes the business details, a description of the equipment and the service, the price, the installation date, the payment terms and the cancellation terms (disclosure document).

4. Installation

Installation is carried out by a Moked Enosh technician within 45 days of the order, on a date agreed with you. If we cannot install on the agreed date, we will tell you, and you may cancel the transaction for a full refund.

5. Cancelling the transaction (distance sale)

• You may cancel the transaction within 14 days of receiving the equipment or the disclosure document, whichever is later; for the service – within 14 days of the transaction or of receiving the disclosure document, whichever is later.
• Senior citizens (aged 65 or over), people with disabilities and new immigrants may cancel a transaction made in a conversation (including by phone or electronically) within 4 months, subject to the law.
• You can give notice of cancellation by phone, e-mail or in writing, using the details in section 1.
• On cancellation we refund the amount paid within 14 days of receiving your notice, less a cancellation fee of 5% of the price or ₪100, whichever is lower (and without any deduction where the law does not allow a fee). The equipment delivered must be returned; we will arrange collection.

6. Monthly subscription – cancel at any time

The monthly subscription (and the monthly charge in Plan 1) is a continuing transaction with no minimum period. You can cancel it at any time by phone, e-mail, in writing or in any way in which the transaction was made. Cancellation takes effect within 3 business days of your notice, and you are not charged from that date. In Plan 2 the equipment remains the property of Grand-App and must be returned after cancellation; we will arrange collection free of charge.

7. Equipment warranty

In Plan 1 (buying the equipment) the equipment comes with a 12-month warranty from installation, covering repair or replacement of faulty equipment. In Plan 2 faulty equipment is replaced free of charge throughout the subscription. The warranty does not cover damage caused by use contrary to the instructions or by deliberate damage.

8. Limitations of the system

The system is an aid and does not replace human supervision, medical care or emergency services. It does not guarantee the detection of every fall, and there may be situations in which no alert is sent. In an emergency, call Magen David Adom (101) or the police (100). Our liability is limited as permitted by law.

9. Privacy

The information you give us is used to process the order, install the system and provide the service, as described in our Privacy Policy.

10. Customer service and complaints

For any question, request or complaint, contact us using the details in section 1. We will reply as soon as possible.

11. Governing law

These terms are governed by the laws of the State of Israel.

Last updated: October 2026