SeniorMatics for Your Home
Peace of Mind at Home – No Cameras, Nothing to Wear
A smart system that detects falls, lets your parents call for help from any room and keeps the family connected – while they go on living in their own home, independently and privately.
What's in a Standard Home?
A standard home has three rooms: a bedroom, a bathroom and a living room. Every room gets a radar, a VEGA unit and a panic button; the bathroom gets a pull-cord button.
Radar
A wall-mounted radar sensor that detects falls and presence – no cameras and nothing to wear. One radar covers a room of up to 6×6 metres.
In a standard home: 3
VEGA Unit
A talking unit developed by Grand-App, similar to a smart speaker. It lets you talk with your parent, and family members can make intercom calls through the SeniorMatics app. Every radar comes with a VEGA unit.
In a standard home: 3
Panic Button
One press calls for help from any room in the house.
In a standard home: 2
Pull-Cord Button
A panic button for the shower and bathroom, with a pull cord that can be reached even from the floor.
In a standard home: 1
Plans
Two plans to choose from. Use the quote calculator below and we'll email you a personal quote for your home.
Plan 1
Buy the Equipment
One-time payment for the equipment + a monthly service
- The equipment is yours
- 3-year legal guarantee on the equipment
- One payment for the equipment (no instalments)
- Monthly billing starts after installation
Plan 2
Monthly Subscription
One monthly payment – after 36 months it goes down
- No large upfront payment
- The equipment remains Grand-App's, and faulty equipment is replaced
- First payment: one month + installation
Installation: a one-time payment in both plans, included in your quote. A larger home needs extra radars and buttons – the quote calculator works them out. Installation is carried out by a Grand-App Europe technician within 45 days of the order.
24/7 monitoring: 24/7 monitoring-centre service is available at different levels – at an extra charge, according to the level you choose. Details at 00-000-0000.
No commitment: no minimum term. You can cancel the monthly service at any time by email, phone or letter, with one month's notice.
Right of withdrawal and terms of sale: you can withdraw from the contract within 14 days without giving a reason. All the details – seller, guarantee, withdrawal, complaints and alternative dispute resolution – are in our Terms of Sale. The system is not a substitute for emergency services – in an emergency, call 112.
Quote Calculator
Tell us about the home and we'll work out the equipment it needs – then leave your details and we'll email you a quote. One radar covers up to 6×6 metres – a larger room needs more than one radar (and every radar comes with a VEGA unit).
Every room includes one button: a pull-cord button in the bathroom, and a panic button in all other rooms. To add buttons to a room, click + in the Buttons column.
One of the rooms is larger than 6×6 metres, so it needs more than one radar.
Questions and Answers
Everything you wanted to know about the home system
Is installation complicated?
No. Installation is simple and done by a Grand-App Europe technician in a single visit. No screws and no drilling – the radar and the panic buttons are attached to the wall with strong double-sided mounting tape, and the VEGA unit stands next to the radar, plugged into a power socket. The panic buttons go next to the bed, next to the sofa and in the shower. No renovation or building work, and nothing for you to set up – the technician finishes, checks that everything works and explains it to you and your parent.
What happens when the radar detects a fall?
The VEGA unit in the room immediately speaks to your parent and asks if they are OK. If they answer that they are fine, the event can be closed without alarming the family. If they ask for help or don't answer, an alert is sent immediately to the family (and the monitoring centre, if you ordered monitoring), and the family can talk to them right away through VEGA to understand what happened.
Can VEGA also check on my parent when there has been no fall?
Yes. Family members can talk to your parent at any time through the SeniorMatics app – like an intercom, without your parent having to reach for a phone. VEGA can also speak to your parent and ask how they are, so there is simple voice contact with the home throughout the day.
How accurate is fall detection?
The radar analyses movement in the room and detects falls with high accuracy – without cameras, and without your parent having to wear or press anything. Every detection is confirmed by voice with your parent through VEGA, which prevents unnecessary false alarms. Alongside the radar there is a panic button in every room, and in the shower a pull-cord button that can be reached even from the floor. Like any system, it does not guarantee detection of every fall.
Are there cameras? What about my parent's privacy?
There are no cameras. The radar detects movement and falls without taking pictures or video, so it can also be installed in the bedroom and the bathroom.
Does my parent need to wear anything or charge batteries?
No. The radar and the VEGA unit are plugged into the power and work all the time. That's exactly the advantage for someone who forgets, or doesn't want, to wear a panic pendant.
Does it work in the shower and the bathroom?
Yes. In the standard home, the bathroom has a radar and a VEGA unit, and the shower has a panic button with a pull cord that can be reached even from the floor.
Who receives the alert? Is monitoring included?
Alerts are sent to family members through the SeniorMatics app. 24/7 monitoring-centre service is available at an extra charge, according to the service level you choose, and is quoted separately.
Do we need internet at home for the system to work?
Not necessarily. The system includes a 4G router (Cudy LT500) that takes a SIM card, so with a mobile data plan (50 GB a month) it also works in a home without internet – ask us about the plan and its price. If the home has internet, the system can be connected to it instead.
The home is bigger or has more rooms – what then?
One radar covers a room of up to 6×6 metres. In the quote calculator you can add rooms, change sizes and add buttons, then leave your details and we'll email you a quote for exactly that home.
What's the difference between Plan 1 and Plan 2?
With Plan 1 you buy the equipment in one payment and pay a low monthly fee – the equipment is yours, with the 3-year legal guarantee. With Plan 2 there is no large upfront payment – you pay a monthly subscription, the equipment remains Grand-App's, and faulty equipment is replaced free of charge.
How long until installation?
Installation is done by a Grand-App Europe technician within 45 days of the order, on a date agreed with you.
Is there a commitment? How do I cancel?
No minimum term. You can cancel the subscription at any time with one month's notice, and you can withdraw from the contract within 14 days without giving a reason. Full details are in our Terms of Sale.
Want to Talk to a Representative?
Call us, or leave your details and we'll call you back.
Available on regular business days and hours.
The system is an aid and does not replace human supervision or medical care. The system does not guarantee detection of every fall, and there may be situations in which no alert is sent about a fall or a press of a panic button. Quoted prices include VAT.